spk48's Privacy Policy

Scope and Purpose of the Policy

spk48 is a safe and trusted online gaming platform for players in Bangladesh. We believe that protecting the privacy of every user's personal information is our core responsibility. The purposes of this Policy are —

• To transparently explain how your information is collected.
• To clearly state what the collected information is used for.
• To ensure your rights over your own data.
• To define the terms under which information may be shared with third parties.

This Policy complements our Terms and Conditions, and both should be read together.

Information We Collect

When you register an account and use our services at spk48, we collect various types of information. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth.
• Email address and contact details.
• Documents required for identity verification (national ID card, passport, etc.).
• Transaction details related to bKash, Nagad, Rocket, or Upay accounts.
• Messages you send when contacting customer support.

2.2 Information Collected Automatically

• IP address and device identifiers.
• Browser type and version.
• Your usage patterns and history on the platform.
• Information obtained through cookies and similar tracking technologies.
• Login time, location data, and session information.

Purposes for Using Your Information

Information collected about you is used for the following legitimate purposes:

Sharing Information with Third Parties

spk48 does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Payment Processors: The minimum information necessary to confirm transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant mobile financial services.
• Technology Partners: Technology providers engaged to operate the platform are bound by strict confidentiality agreements and may not use your information for their own purposes.
• Legal Obligations: Information may be disclosed in response to a court order or a valid legal demand from a competent authority.
• Fraud Prevention: Information may be shared with relevant agencies to assist in investigating fraudulent activity.

Outside of the above cases, your information is never sent to any third party under any circumstances.

Cookies and Similar Technologies

The spk48 website uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate core services. These cannot be disabled.
• Functional Cookies: Help remember your language preferences and account settings.
• Analytics Cookies: Analyze platform usage patterns to help improve our services.

You can manage cookies by changing your browser settings. However, disabling cookies may affect your ability to use some features of the platform.

Data Retention Period

spk48 retains your personal information only for as long as necessary or as required to meet legal obligations.

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, certain information may be kept for a specified period as required by law.
• Transaction records are maintained in accordance with applicable regulations.
• After the specified period, information is securely deleted or anonymized.

Data Protection Measures

spk48 has implemented industry-standard technical and organizational measures to protect your personal information.

While we are committed to ensuring the highest level of protection, no method of transmitting data over the internet is entirely risk-free. We continuously review and improve our security measures.

Your Rights

As a user of spk48, you have the following rights regarding your own personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request a correction.
• Right to Erasure: You may request the deletion of your information within the limits of our legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request to receive the information you have provided in a portable format.

To exercise any of the above rights, email us at [email protected]. We will endeavor to respond to your request within a reasonable timeframe.

Protection of Minors' Information

spk48 is for users aged 21 and over only. We do not knowingly collect or process any information from minors. Age verification is in place at the time of account registration.

If we become aware that information from a minor has been inadvertently collected, we will immediately delete that information and close the associated account.

International Data Transfers

In the course of operating spk48's services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that international data transfers are conducted with appropriate protective measures in place.

For transfers to third countries, we work with partners who ensure an equivalent level of privacy protection. If you have any questions about data transfers, please contact us.

Policy Changes and Updates

spk48 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made to the Policy, we will —

• Publish a clear notice on the website.
• Notify registered users by email.
• State the date of the amendment at the top of the Policy.

Continuing to use the platform after any changes will be taken as your agreement to the updated Policy. We therefore recommend reading this page carefully after receiving a notice of changes.

Complaints and Resolution

If you believe your personal information privacy has been violated, or if you have any complaint related to this Policy, please contact us. We are committed to taking every complaint seriously and investigating and resolving it promptly.

After a complaint is submitted, our team will review the matter and inform you of the steps we have taken. Our goal is to ensure a fair and transparent resolution of every concern.